Blogs | SteadyPoint Blog

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!

Custom Fields are Connected to SharePoint Columns

The ticket form includes; by default; a number of fields such as: Workspace, Request Type, Subject, Assignee, and more. Notwithstanding, users can customize their forms for each request type/ category/ subcategory by adding ticket user-defined fields. They can deploy any … Read more!

Get system updates

Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!

Customizing Views

One of the main features of a superb ticketing system is that it helps you customize ticket views on your user interface in order to have a flexible system that better addresses the different needs of companies and individuals. Moreover, … Read more!

Configuring ticket Auto Close

Configuring ticket Auto Close Suppose a technician receives a ticket from Human Resources department. The ticket owner/author forgets to verify the resolution to Closed. In this case, you can use Triggers to auto close tickets that have not been closed … Read more!

Create a SharePoint Group

Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!

SteadyPoint Helpdesk 1.0.1.9 – The Power of Automate

With our new release, new features have been incorporated to make customization much easier. Take a look at this blog to see the new features and improvements. New features include: Change Workspace settings navigation Renamed Types and Sub-Types Field level … Read more!

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.

How to use the activities log to organize your work

You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!