Blogs | SteadyPoint Blog

Release Notes

Release Notes 2/05/2022 – Helpdesk 1.0.2.3 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 1.0.2.2 Knowledge base Date Format Select who … Read more!

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.

Create, change, or delete a View

Create, change, or delete a View Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are … Read more!

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!

SteadyPoint Helpdesk 1.0.1.1 – Helpdesk for everyone

Now supporting even more UI languages, including Turkish, Russian, Portuguese, Danish and more!

SteadyPoint Helpdesk 1.0.1.0 – Willkommen, freunde

Now supporting every UI language, ability to change email templates, a look-up row for ticket templates, and actual work reporting.

SteadyPoint Helpdesk Update 1.0.0.9 – QWERTYUIOP

Introducing email communication for Helpdesk and a completely revamped ticket history tab!

SteadyPoint Helpdesk Update 1.0.0.8 – You’ve Been Approved

Now supporting approval workflows, activities and much, much more!

Archiving vs Backups – What’s the difference, what’s best for me?

Archiving vs backups, an age-old debate. This post highlights the difference between the two and provides you with the best solution that fits your particular needs.

Getting Started with Malaf Archive

Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud