Blogs | SteadyPoint Blog

Reminders

You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!

Getting Started with Malaf Archive

Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud

Creating tickets through Email

Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!

Should I move to office 365?

Are you wondering why are so many businesses moving to Office 365? Continue reading if you want to find out why!

SteadyPoint Helpdesk Update 1.0.0.5

Featuring the new Discussion Board and manual routing, plus a general settings menu!

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!

SteadyPoint Helpdesk Update 1.0.0.4

The same HelpDesk you know and love comes to you with a brand new look, an in-depth management hierarchy, plus stability and speed improvements!

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.

Helpdesk Calendar

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!