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Blogs

User Roles

User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
permission, Users, user roles, security June 23, 2021 Get StartedSales@SteadyPoint.net
Microsoft Teams Extension

Microsoft Teams Extension

Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
MS Teams, Extension June 21, 2021 Configuration GuideSales@SteadyPoint.net
Triggers

Triggers

A trigger is a special type of stored procedure or action that allows you to setup automatic reaction runs in response to conditions or events. Adding a new trigger You can create a new triggers easily by following the steps … Read more!
triggers, reaction, action July 13, 2021 Administrator DocumentationSales@SteadyPoint.net
Common Issues

Common Issues

Common Issues 1) When I create a ticket and enter my notes. I attempt to click on Post, but nothing happens. How do I fix this? This is not meant to be clickable. To add a note or a post, … Read more!
July 5, 2022 Get StartedSales@SteadyPoint.net
Miscellaneous settings

Miscellaneous settings

Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!
entity name, DST, Daylight saving time, Ticket ID, Edit post, Delete post, Icon, colors, theme June 21, 2021 Configuration GuideSales@SteadyPoint.net
Transition Changes to Existing Clients

Transition Changes to Existing Clients

Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!
update, existing user, transition July 12, 2021 Administrator DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Intergration, rest API August 26, 2019 Configuration GuideSales@SteadyPoint.net
Get system updates

Get system updates

Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
July 6, 2021 Configuration GuideSales@SteadyPoint.net
Action Items

Action Items

A new way to view Tasks, Approvals and Reminders Adding a activity Activities are added from the tickets Tasks Reminders Approvals Accessing the Action Items Access the action items (activities) assigned to you. Tasks Approvals Reminders
action item, tasks, approvals, reminders June 30, 2021 Administrator DocumentationSales@SteadyPoint.net
Configuring ticket Auto Close

Configuring ticket Auto Close

Configuring ticket Auto Close Suppose a technician receives a ticket from Human Resources department. The ticket owner/author forgets to verify the resolution to Closed. In this case, you can use Triggers to auto close tickets that have not been closed … Read more!
December 15, 2021 Configuration GuideSales@SteadyPoint.net
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