Blogs | SteadyPoint Blog

Approval Templates

Approval Templates Waiting for approval can be frustrating, especially when you don’t have visibility into the status of your request. Common business functions that include steps for approval at multiple levels are HR, Finance, Procurement, and IT. Manual approvals are … Read more!

Canned Response

Canned Response Canned responses are predetermined messages for frequently asked questions. It allows customer support representatives to respond immediately to all received issues, eliminating the need to type the same answer repeatedly. For example, let’s say a customer is unable … Read more!

Manage your Licenses

Manage your Licenses You can have a clear view and understanding of the licenses that you have and how they are being used within your company. 1) Access SteadyPoint Store to manage your licenses 2) Sign in 3) Select Assign/Cancel … Read more!

Ticket created via email Trigger Action

Ticket created via email Trigger Action Create a New Trigger Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action from … Read more!

Changing Helpdesk Emails

See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!

Where is my data being stored?

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!

Creating a Lookup Row in Custom Ticket Templates

This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates

Setting up permission to use Power Automate

In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!

What can I do if my Power Automate flow has errors or failures?

What can I do if my Power Automate flow has errors or failures? If you try to set up Power Automate, chances are that your flow has failed or errored out due to some unforeseen circumstances or bugs in the … Read more!

Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.