See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
A knowledge base is a collection of documentation/resolutions that often contains answers to frequently asked questions, how-to manuals, and troubleshooting instructions. Its goal is to make it simple for individuals to find solutions without having to seek assistance. Sources of … Read more!
Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create new Request Type Go to … Read more!
SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the right person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Notifications help every team stay informed about the actions and activities performed in your workspaces. Types of Notifications Tasks: notification regarding tickets. Activities: notifications regarding assigned activities. View Task Notifications Navigate to the bell icon on the top right side of … Read more!
Types and Sub Types are a lower level or categorization from the Request Types. Types and Sub Types offer more details and allow tickets to be more specific. The benefit of using the Types and Subtypes is to allow the … Read more!
A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!