Activities: A-Z

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Can Helpdesk help me organize my product line support?

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
Creating a new ticket

Creating a new ticket

Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Create, change, or delete a View

Create, change, or delete a View

Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are most important and add filters to … Read more!
How to use the activities log to organize your work

How to use the activities log to organize your work

You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.