Streamline Your Support Team’s Workload with Enhanced Ticket Filtering Support teams often grapple with the challenge of distributing tickets equitably among their agents. Without the right tools, it’s easy for some agents to be overwhelmed with too many tickets while … Read more!
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, Change, or Delete a Filter Permissions: System admin can create private and personal filters, while other members can create personal filters only. Now you have the flexibility to create custom filters of tickets to organize and display requests that are … Read more!
Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees