How to use the activities log to organize your work
You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
Create, change, or delete a view of requests
Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and show requests that are most important to you, to add … Read more!
Activities: A-Z
Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Can Helpdesk help me organize my product line support?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
Ticket Life Cycle
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Creating a new ticket
Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Can Helpdesk help me organize the support for my internal departments?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees
Discussion Board
The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.