Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, change, or delete a View

Create, change, or delete a View

Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are most important and add filters to … Read more!
Activities: A-Z

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!