SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!
Request Type Admin

Request Type Admin

Request Type Admin In some cases, one or multiple users can be selected to have full permission to edit ticket fields and resolution across all request types. Request Type Admin (SharePoint group) has full access on tickets that are raised … Read more!
Get Started

Get Started

Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
Field Level Permission / Form Builder

Field Level Permission / Form Builder

Field Level Permission / Form Builder Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage. 1) Select Form from the drop down menu next to Request Type 2) … Read more!
Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2 We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release! Learn more about 1.0.2.2 update: Learn more about updating your version to 1.0.2.2: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:
Where is my data being stored?

Where is my data being stored?

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!
Installing Helpdesk from Microsoft Store

Installing Helpdesk from Microsoft Store

Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. 1- Go to Microsoft store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2- Get It Now 3- Sign in 4- … Read more!
Update SteadyPoint Helpdesk add-in

Update SteadyPoint Helpdesk add-in

The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!
Workspaces

Workspaces

A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Request Types

Request Types

Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!