Homepage

Administrator Documentation

• Get Started
• Where is my data being stored?
• Installing Helpdesk from Microsoft Store
• Update SteadyPoint Helpdesk add-in
• Workspaces

View all 51 articles

Archiving Blogs

• Archiving vs Backups – What’s the difference, what’s best for me?
• Getting Started with Malaf Archive
• What is Archiving and why is it important?
• Malaf Archive Troubleshooting
• Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

View all 5 articles

End-user Documentation

• Ticket Life Cycle
• Create, change, or delete a View
• Activities: A-Z
• Can Helpdesk help me organize the support for my internal departments?

View all 4 articles

Helpdesk Blogs

• Update SteadyPoint Helpdesk add-in
• Can Helpdesk help me organize my product line support?
• How to use the activities log to organize your work
• Why do I need a Helpdesk?
• 6 Advantages of Choosing a Helpdesk in O365

View all 9 articles