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Adminstrator Documentation

• How to use custom templates to build YOUR ticket templates
• Creating a Lookup Row in custom ticket templates
• Changing Helpdesk Emails
• Integration with SteadyPoint Assets Management
• Reminders

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Archiving Blogs

• Archiving vs Backups – What’s the difference, what’s best for me?
• Getting Started with Malaf Archive
• What is Archiving and why is it important?
• Malaf Archive Troubleshooting
• Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

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End-user Documentation

• How to use the activities log to organize your work
• Activities: A-Z
• Can Helpdesk help me organize my product line support?
• Ticket Life Cycle
• Creating a new ticket

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Helpdesk Blogs

• Why do I need a Helpdesk?
• 6 Advantages of Choosing a Helpdesk in O365
• 7 tips and tricks to get the most out of SteadyPoint Helpdesk
• SharePoint Hosting vs Provider Hosting
• Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution

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