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Administrator Documentation

• Installing Helpdesk from Microsoft Store
• Update SteadyPoint Helpdesk add-in
• Workspaces
• Request Types
• Form Builder

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Archiving Blogs

• Archiving vs Backups – What’s the difference, what’s best for me?
• Getting Started with Malaf Archive
• What is Archiving and why is it important?
• Malaf Archive Troubleshooting
• Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

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End-user Documentation

• Ticket Life Cycle
• Create, change, or delete a View
• Activities: A-Z
• Can Helpdesk help me organize the support for my internal departments?

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Helpdesk Blogs

• Update SteadyPoint Helpdesk add-in
• Can Helpdesk help me organize my product line support?
• How to use the activities log to organize your work
• Why do I need a Helpdesk?
• 6 Advantages of Choosing a Helpdesk in O365

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