Setting Up the Dynamic Workflow

Setting Up the Dynamic Workflow

You need to setup the Power Automate to activate the SLA and triggers module. Requires Power Automate Per-user-plan license for 1 user only (This is the user who will have the workflow running in their context). If you have MS365 … Read more!
Setting up permission to use Power Automate

Setting up permission to use Power Automate

In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!
Transition Changes to Existing Clients

Transition Changes to Existing Clients

Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!
Workflow Builder

Workflow Builder

With the dynamic workflow builder, you can customize each and every step of the problem resolution. Accessing the Workflow builder You can access the work flow builder from the Request type ,Category and Sub-category. Request Type Category Sub-category Add stages … Read more!
Triggers

Triggers

A trigger is a special type of stored procedure or action that allows you to setup automatic reaction runs in response to conditions or events. Adding a new trigger You can create a new triggers easily by following the below … Read more!
SteadyPoint Helpdesk 1.0.1.9 – The Power of Automate

SteadyPoint Helpdesk 1.0.1.9 – The Power of Automate

With our new release, new features have been incorporated to make customization much easier. Take a look at this blog to see the new features and improvements. New features include: Change Workspace settings navigation Renamed Types and Sub-Types Field level … Read more!
Creating tickets through Email

Creating tickets through Email

Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
Get system updates

Get system updates

Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
Update SteadyPoint Helpdesk add-in

Update SteadyPoint Helpdesk add-in

The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!