Helpdesk FAQ
Who counts as a Helpdesk user?
Every user with Office 365 license that includes SharePoint
Is Helpdesk a solution built for internal or external organization use?
Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.
What is a Helpdesk External User?
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
How does external user licensing work?
It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.
Can I try Helpdesk before buying?
You sure can! you can download a trial version of Helpdesk for free, for a trial period of 30 days.
What payment options do you accept?
Bank transfers or checks.
What office 365 plan do I need to use Helpdesk?
Any plan that includes the SharePoint service. For Enterprise plans: E1, E3, or E5. For Small Business: Business Premium or Business Essentials. For Education plans: A1, A3 or A5.