Helpdesk FAQ

Who counts as a Helpdesk user?

Every user with Office 365 license that includes SharePoint

Is Helpdesk a solution built for internal or external organization use?

Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.

What is a Helpdesk External User?

It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.

How does external user licensing work?

It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.

Can I try Helpdesk before buying?

You sure can! you can download a 30 day trial version of Helpdesk for free by clicking this link here.

What payment options do you accept?

Yearly subscriptions are payable by credit card (MasterCard, Visa, or American Express), bank transfer, or check.

What office 365 plan do I need to use Helpdesk?

Any plan that includes the SharePoint service. For Enterprise plans: E1, E3, or E5. For Small Business: Business Premium or Business Essentials. For Education plans: A1, A3 or A5.