Helpdesk FAQ

Who counts as a Helpdesk user?

Every user with Office 365 license that includes SharePoint

Is Helpdesk a solution built for internal or external organization use?

Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.

What is a Helpdesk External User?

It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.

How does external user licensing work?

It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.

Can I try Helpdesk before buying?

You sure can! you can download a trial version of Helpdesk for free, for a trial period of 30 days.

What payment options do you accept?

Bank transfers or checks.

What office 365 plan do I need to use Helpdesk?

Any plan that includes the SharePoint service. For Enterprise plans: E1, E3, or E5. For Small Business: Business Premium or Business Essentials. For Education plans: A1, A3 or A5.