This guide walks you through the installation of the Helpdesk Trial
The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
Learn the 4 reasons why archiving all your paper and digital files is the thing you need to be doing today.
SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
A changelog that is constantly updated to reflect the latest releases for SteadyPoint Helpdesk.
The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.
Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
Templates allow you to customize your tickets beyond the default ticket information. Organizations can use it to reflect their ticket creating structure.