Problem Catalog

Problem Catalog

SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
Discussion Board

Discussion Board

The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.
Creating a new ticket

Creating a new ticket

Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
SharePoint Hosting vs Provider Hosting

SharePoint Hosting vs Provider Hosting

Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data
Escalations

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.