Documentation

Adminstrator Documentation

• Auto-close
• Changing Helpdesk Emails
• Creating a Lookup Row in Custom Ticket Templates
• Creating tickets through Email
• Escalations

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End-user Documentation

• Activities: A-Z
• Can Helpdesk help me organize my product line support?
• Creating a new ticket
• Create, change, or delete a View
• How to use the activities log to organize your work

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