Documentation

Adminstrator Documentation

• How to use custom templates to build YOUR ticket templates
• Creating a Lookup Row in custom ticket templates
• Changing Helpdesk Emails
• Integration with SteadyPoint Assets Management
• Reminders

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End-user Documentation

• How to use the activities log to organize your work
• Activities: A-Z
• Can Helpdesk help me organize my product line support?
• Ticket Life Cycle
• Creating a new ticket

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