Can Helpdesk help me organize my product line support?

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
Routing in SteadyPoint Helpdesk

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Helpdesk Common Installation Issues

Helpdesk Common Installation Issues

If you're having issues installing Helpdesk, why not visit this page? A run through all the common issues faced while installing the SteadyPoint Helpdesk trial.