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Blogs

SteadyPoint Helpdesk Updates Changelog

SteadyPoint Helpdesk Updates Changelog

A changelog that is constantly updated to reflect the latest releases for SteadyPoint Helpdesk.
helpdesk changelog, helpdesk updates July 10, 2019 Release NotesSales@SteadyPoint.net Sticky
Microsoft Teams Extensions

Microsoft Teams Extensions

Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
December 21, 2020 Adminstrator DocumentationSales@SteadyPoint.net
Install helpdesk from Microsoft Store

Install helpdesk from Microsoft Store

Welcome to installation guide for SteadyPoint help desk, this is an out of box installation process that is subject of change from Microsoft. 1- Go to Microsoft store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2- Get It Now 3- Sign in 4- Give … Read more!
November 18, 2020 Adminstrator DocumentationSales@SteadyPoint.net
Create, change, or delete a view of requests

Create, change, or delete a view of requests

Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and show requests that are most important to you, to add … Read more!
December 6, 2020 End-user DocumentationSales@SteadyPoint.net
Update SteadyPoint Helpdesk add-in

Update SteadyPoint Helpdesk add-in

The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!
November 20, 2020 Adminstrator DocumentationSales@SteadyPoint.net
Creating a Lookup Row in custom ticket templates

Creating a Lookup Row in custom ticket templates

This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
Lookup row, lookup, Custom templates October 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Form Builder

Form Builder

Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize the form for each request type in terms of field and to have the flexibility … Read more!
November 19, 2020 Adminstrator DocumentationSales@SteadyPoint.net
How to use the activities log to organize your work

How to use the activities log to organize your work

You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
October 15, 2019 End-user DocumentationSales@SteadyPoint.net
Changing Helpdesk Emails

Changing Helpdesk Emails

See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
ticket templates, Helpdesk emails, edit email templates October 27, 2019 Adminstrator DocumentationSales@SteadyPoint.net
How to use custom templates to build YOUR ticket templates

How to use custom templates to build YOUR ticket templates

Why be limited to the default template? Build all sorts of different ticket templates to fit your needs with O365 SteadyPoint Helpdesk Form Templates!
Custom templates October 9, 2019 Adminstrator DocumentationSales@SteadyPoint.net
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