Blogs | SteadyPoint Blog

SteadyPoint Helpdesk Update 1.0.3.0

SteadyPoint Helpdesk Update 1.0.3.0 Your feedback has always fueled our improvements, helping us to work on things that really matter and bring value to your everyday work. Today, we’re excited to present SteadyPoint Helpdesk 1.0.3.0 that brings long-awaited improvements. Let’s … Read more!

SteadyPoint Helpdesk Update 1.0.2.5 – Let powerful search help you navigate your Helpdesk

SteadyPoint Helpdesk Update 1.0.2.5 – Let powerful search help you navigate your Helpdesk At SteadyPoint, we believe in continuous improvement to offer a helpdesk that caters the evolving needs of the world of communication. Our team is constantly striving to … Read more!

FAQ – Series 1

FAQ – Series 1 We have had a lot of requests to do a “Q&A” type post. So, we have decided to constantly pick up to 5 questions we receive via email and publish our thoughts on each. Here we … Read more!

Workspace Templates: Save Time and Effort ( Part 2 )

Workspace Templates: Save Time and Effort ( Part 2 ) A big part of any company is IT support; this is particularly true in this era where there is a huge shift towards using technology. Thus, IT helpdesk plays a … Read more!

Workspace Templates: Save Time and Effort

Workspace Templates: Save Time and Effort What is a Workspace Template? Workspace templates are pre-configured layouts created for specific types of queries categorized per department / service. Different kinds of requests were added to the templates by adding several Request … Read more!

Don’t overcomplicate it! One form, different views

Approved Builders (AB) is a large construction and real-estate development company in the United States of America. The company has just decided to start using Helpdesk and reached out for guidance in the configuration process. Internally, the company wanted to … Read more!

Why not to play with data using Helpdesk?!

Why not to play with data using Helpdesk?! ACME International is a bank with over 2000 employees. The bank has many departments, each deals with a bunch of external vendors. Recently, ACME has started using SteadyPoint Helpdesk solution to organize … Read more!

Workspaces

A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!

SteadyPoint Helpdesk Update (1.0.2.4) – Harness the Power of Customization

Let’s take a look at the awesome features that have been incorporated to make customization much easier. New features include: Connect user-defined fields to SharePoint columns Customize the views (add/ remove columns, change header and order) per Workspace and Request … Read more!

Request Types

Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!