Changing Helpdesk Emails

Changing Helpdesk Emails

See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
Reminders

Reminders

You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there‚Äôs a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!
Creating tickets through Email

Creating tickets through Email

Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
Routing in SteadyPoint Helpdesk

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Helpdesk Calendar

Helpdesk Calendar

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Auto-close

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!