Why be limited to the default template? Build all sorts of different ticket templates to fit your needs with O365 SteadyPoint Helpdesk Form Templates!
This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
Learn how to integrate SteadyPoint Helpdesk and SteadyPoint Assets Management to get the most out of your SteadyPoint environment!
Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!
SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!