Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions.

Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from different Workspaces and requests types to show them outside the Helpdesk app. It is configurable enough to filter data and show columns that you care about.

No need to go to the Helpdesk app in web browser, just work from one interface in Microsoft Teams to create, edit, and collaborate on your tickets.

How to Create:

1- Create views

2- Go to Extensions (Settings –> Data Management –> Extensions)

3- Click “New Extension”

You can preview created extension with the ability to copy its link and add it to MS Teams.

4- Fill Extension form

Extension name: Choose any description name such as MS Teams

Public View / Views: Select one or multiple public views.

Default View: Choose the default view that will show once opening the extension.

5- Click “Save”

6- Click on “Click here to copy”

7- Go to Microsoft Teams and add a new tab in any appropriate Team/Channel

Important: make sure that you have a permission to add new tabs in MS Teams.

8- Add Website tab

9- Fill tab name and paste extension link into “URL” field then click “Save”

10- Done! You can show your tickets

11- You can create a new ticket

12- You can collaborate with your tickets by adding comments and responding to tasks.

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