FAQ – Series 1 We have had a lot of requests to do a “Q&A” type post. So, we have decided to constantly pick up to 5 questions we receive via email and publish our thoughts on each. Here we … Read more!
Can external users access Helpdesk for creating tickets? Can external users access Helpdesk and create tickets? This is one of the most FAQ we receive constantly from customers wondering if Helpdesk can meet their needs. Thus, we decided to dedicate … Read more!
Cross-Functional Requests: Right Agents, Right Way Tickets may pass through multiple departments before they’re finally solved. Sometimes, that’s part of multi-stage approvals; it can also be a customer support team working on an incident with other teams to find the … Read more!