Blogs | SteadyPoint Blog

Creating ticket via email

Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: support@comapny.com, helpdesk@company.com, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!

Workflow Builder

With the dynamic workflow builder, you can customize each and every step of the problem resolution. Accessing the Workflow builder You can access the workflow builder from the Request type, Category, and Sub-category. 1) Request Type 2) Category 3) Sub … Read more!

Triggers

A trigger is a special type of stored procedure or action that allows you to setup automatic reaction runs in response to conditions or events. Adding a new trigger You can create a new trigger easily by following the steps … Read more!

Get Started

Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!

Transition Changes to Existing Clients

Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!

SteadyPoint Support

SteadyPoint Support SteadyPoint support is here to guide you with anything you need. Trial Support During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide … Read more!

Action Items

A new way to view Tasks, Approvals and Reminders Adding an activity Activities are added from the tickets Tasks Reminders Approvals Accessing the Action Items Access the action items (activities) assigned to you and the ones you added. Tasks Approvals … Read more!

SteadyPoint Monetizing Model

SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!

Calendar in HelpDesk

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!