Blogs | SteadyPoint Blog

Transition Changes to Existing Clients

Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!

Action Items

A new way to view Tasks, Approvals and Reminders Adding a activity Activities are added from the tickets Tasks Reminders Approvals Accessing the Action Items Access the action items (activities) assigned to you. Tasks Approvals Reminders

Microsoft Teams Extension

Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!

Miscellaneous settings

Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!

SteadyPoint Helpdesk 1.0.1.9 – The Power of Automate

With our new release, new features have been incorporated to make customization much easier. Take a look at this blog to see the new features and improvements. New features include: Change Workspace settings navigation Renamed Types and Sub-Types Field level … Read more!

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.

Calendar in HelpDesk

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!

Changing Helpdesk Emails

See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!