Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: firstname.lastname@example.org, email@example.com, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!
With the dynamic workflow builder, you can customize each and every step of the problem resolution. Accessing the Workflow builder You can access the workflow builder from the Request type, Category, and Sub-category. 1) Request Type 2) Category 3) Sub … Read more!
A trigger is a special type of stored procedure or action that allows you to setup automatic reaction runs in response to conditions or events. Adding a new trigger You can create a new trigger easily by following the steps … Read more!
Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!
SteadyPoint Support SteadyPoint support is here to guide you with anything you need. Trial Support During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide … Read more!
A new way to view Tasks, Approvals and Reminders Adding an activity Activities are added from the tickets as shown below: Three types of activities can be added: Tasks, Reminders, and Approvals Tasks Reminders Approvals Accessing the Action Items Access … Read more!
SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!