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Blogs

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!
April 21, 2022 Updates, Release NotesSales@SteadyPoint.net
Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2 We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release! Learn more about 1.0.2.2 update: Learn more about updating your version to 1.0.2.2: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:
May 11, 2022 UpdatesSales@SteadyPoint.net
Release Notes

Release Notes

Release Notes 2/05/2022 – Helpdesk 1.0.2.3 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 1.0.2.2 Knowledge base Date Format Select who … Read more!
December 21, 2021 Updates, Release NotesSales@SteadyPoint.net
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Ticket life cycle, ticket workflow September 12, 2019 End-user DocumentationSales@SteadyPoint.net
Create, change, or delete a View

Create, change, or delete a View

Create, change, or delete a View Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are … Read more!
August 19, 2021 End-user DocumentationSales@SteadyPoint.net
Activities: A-Z

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Activities, helpdesk wiki July 11, 2019 End-user DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk 1.0.1.1 – Helpdesk for everyone

SteadyPoint Helpdesk 1.0.1.1 – Helpdesk for everyone

Now supporting even more UI languages, including Turkish, Russian, Portuguese, Danish and more!
UI Languages, new update September 20, 2019 Release NotesSales@SteadyPoint.net
SteadyPoint Helpdesk 1.0.1.0 – Willkommen, freunde

SteadyPoint Helpdesk 1.0.1.0 – Willkommen, freunde

Now supporting every UI language, ability to change email templates, a look-up row for ticket templates, and actual work reporting.
multilingual, edit email templates, lookup August 25, 2019 Release NotesSales@SteadyPoint.net
SteadyPoint Helpdesk Update 1.0.0.9 – QWERTYUIOP

SteadyPoint Helpdesk Update 1.0.0.9 – QWERTYUIOP

Introducing email communication for Helpdesk and a completely revamped ticket history tab!
email communication, helpdesk updates, updated UI June 28, 2019 Release NotesSales@SteadyPoint.net
SteadyPoint Helpdesk Update 1.0.0.8 – You’ve Been Approved

SteadyPoint Helpdesk Update 1.0.0.8 – You’ve Been Approved

Now supporting approval workflows, activities and much, much more!
Activities, approval workflows May 30, 2019 Release NotesSales@SteadyPoint.net
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