A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In As we’ve incorporated an Office 365 add-in, Helpdesk seamlessly integrates with various Microsoft products, including Power BI for reporting purposes. This tutorial provides a step-by-step guide on … Read more!
Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: email@example.com, firstname.lastname@example.org, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!
In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!
What can I do if my Power Automate flow has errors or failures? If you try to set up Power Automate, chances are that your flow has failed or errored out due to some unforeseen circumstances or bugs in the … Read more!
You need to setup the Power Automate to activate the SLA and triggers module. Requires Power Automate Per-user-plan license for 1 user only (This is the user who will have the workflow running in their context). If you have MS365 … Read more!
Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
Configuring ticket Auto Close Suppose a technician receives a ticket from Human Resources department. The ticket owner/author forgets to verify the resolution to Closed. In this case, you can use Triggers to auto close tickets that have not been closed … Read more!