Notifications help every team stay informed about the actions and activities performed in your workspaces. Types of Notifications Tasks: notification regarding tickets. Activities: notifications regarding assigned activities. View Task Notifications Navigate to the bell icon on the top right side of … Read more!
SteadyPoint Helpdesk allows for tasks (tickets) to be delegated from one individual to another. Delegation is commonly defined as the shifting of authority and responsibility for particular functions, tasks or decisions from one person to another.In the helpdesk system, you … Read more!
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are most important and add filters to … Read more!
Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Now supporting even more UI languages, including Turkish, Russian, Portuguese, Danish and more!
Now supporting every UI language, ability to change email templates, a look-up row for ticket templates, and actual work reporting.
Introducing email communication for Helpdesk and a completely revamped ticket history tab!
Now supporting approval workflows, activities and much, much more!