Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
SteadyPoint Support SteadyPoint support is here to guide you with anything you need. Trial Support During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide … Read more!
SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!
Installing Helpdesk from Microsoft Store Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. For old tenant continue reading below NOTE : For new tenant … Read more!
Installing Helpdesk from Microsoft Store (New Tenant) Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. 1) Go to Microsoft Store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2) … Read more!
The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!
Field Level Permission / Form Builder Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage. 1) Select Form from the drop down menu next to Request Type 2) … Read more!
Creating your Workflow You can design your workflow to collect information from different stakeholders and undertake routing to request for action. Raising a requested ticket could be assigned to a user or group. This article illustrates the stages of the workflow process: New … Read more!
How to choose the right architecture SteadyPoint help desk can manage your tickets in different workspaces. The Workspace changes depending on the company’s hierarchy/support life cycle within the organization. However, we have a common workspace that can be used with … Read more!