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Release Notes

Helpdesk Documentation

SteadyPoint End User License Agreement Installing Helpdesk from Microsoft Store Update SteadyPoint Helpdesk add-in Get Started SteadyPoint Support

Restricting Helpdesk User Permissions User Roles

Administrator Documentation

Hierarchical Ticket Categorization Departments Request Type Category & Subcategory Request Type Admin Group Reports Customizing Views Changing Helpdesk Emails System Notifications Internal Notes for Technicians Knowledge Base Helpdesk Calendar Managing Backlogs and Tracking Issues

Form Builder Paragraph Field Feature Default Values Lookup Fields Custom Fields

Workflow Builder

Workflow Builder SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Reminder Conditional Workflows Workflow Builder: Key Focus Areas Ticket Routing Location-Based Routing Assigning and Tracking Team Tickets-PT1 Assigning and Tracking Team Tickets-PT2

End-user Documentation

Ticket Lifecycle Filters Activities : A-Z Streamline Support with Helpdesk Linked Tickets Decomposing Tasks for Big Changes

Configuration Guide

Power BI Microsoft Teams Create a SharePoint Group General Settings

Setting up the Automation Solution Triggers Auto-Generate Activities with Triggers Configuring Ticket Auto Close Creating Ticket via Email Automate Email Ticket Assignment Communicating with External Users

Why do I need a Helpdesk? Enhance Communication with Helpdesk Helpdesk Checklists 6 Benefits of O365 Helpdesk Why Move to Office 365? 5 Challenges of Moving to O365

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