Helpdesk custom ticket templates support the use of a lookup row. If the regular choice row doesn’t support enough choices, you can use the lookup row to add even more items.
1. Start by going to the Settings > General Settings > List of Values
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2. Click on “+ Add lookup”.
![](/wp-content/uploads/2023/04/Untitled12_edited.jpg)
3. Add Look up name, and click Add
![](/wp-content/uploads/2021/06/Lookup-3.png)
- You’ll see your newly created list, click on it.
![](/wp-content/uploads/2023/04/Untitled13_edited.jpg)
- It’s time to populate the list. Click on new item, or edit
![](/wp-content/uploads/2021/06/Lookup-4.1.png)
- Add relevant items to the selected list
![](/wp-content/uploads/2021/06/Lookup-5.png)
- The items added will be available from the lookup field, under the form builder module
![](/wp-content/uploads/2023/04/Untitled14_edited-1024x638.jpg)
- You will see the effect when creating a new ticket
![](/wp-content/uploads/2021/06/Lookup-7.png)
![](/wp-content/uploads/2021/06/Lookup-8.png)