Helpdesk custom ticket templates supports the use of a lookup row. If the regular choice row doesn’t support enough choices, you can use the lookup row to add even more items.

1. Start by going to the Settings > General Settings > List of Values

2. Click on “+ Add lookup”.

3. Add Look up name, and click Add

  1. You’ll see your newly created list, click on it.
  1. It’s time to populate the list. click on new item, or edit
  1. Add relevant items to the selected list
  1. The items added will be available from the lookup field, under the form builder module
  1. You will see the effect when creating a new ticket
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