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We are using Microsoft Power Automate to connect your support emails (e.g.: support@comapny.com, helpdesk@company.com, …etc ) with our app. you can configure multiple email accounts to collect support requests.


Setting up the connections

  1. Go to https://emea.flow.microsoft.com/en-us/
  1. Go to Data > Connections
  1. You will now see the connections screen. If you have pre-existing connections, select “New Connection” otherwise hit the “create a connection” button in the middle of the screen.
  1. You will need to create 4 different connections, each one has to be set-up individually. From the list of possible connections, either scroll down or search for
  • Office 365 Outlook: The email address that will be used to receive the tickets (if you plan to have more than one problem category to receive tickets about, you will need an account here for each one)
  • SharePoint: The account used to create tickets in SteadyPoint Helpdesk (Account must be a member of the group “Helpdesk Members” or “Helpdesk Administrators”)
  • Office 365 Users: To retrieve user information.
  • Content Conversion
  1. Press add on the selected connection; a new browser page will pop out asking you to select the account you want to use for the connections.

Note: When selecting SharePoint, it will ask you if you’re using SharePoint online or on-premises, select SharePoint online.

  1. Once all 4 connections have been configured, your screen should look like this:

Importing the Flow

1. On the left side of the screen, select “My Flows”

2. Press the “Import” button

3. Press “Upload” and select the provided zip folder “SteadyPoint Helpdesk Flow” and wait for it to finish upload.

4. Once the process is complete, you’re going to get the following screen.

  1. Make sure the Flow import is set as “Create as new”. If it’s listed as update, switch it to create as new, otherwise just press save.
  1. Select the connection and press save. Once you have done this for all 4 connections, your flow should look like this:
  1. You can now press import. Once everything is done, a new screen should appear:
  1. If you go back to “My Flows” you should see your Flow has now been imported and is ready to be configured.

Make sure that the flow is turned on:


Editing the Flow

Monitor several email addresses/mailboxes and create new tickets in different queues depending on the email address used in the request.

1. Start off by clicking the “Edit” icon on your flow

  1. Press on the three dots on the right side of the menu “When a new email arrives”, add your email address that you want the emails to arrive to.

Edit Helpdesk System URL

Assume that the installed Helpdesk URL is: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2

1. In the menu below “Set Site URL”, fill site URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest) in ‘Value’ field

2. In the menu below “Set Help Desk Site URL”, fill helpdesk URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2) in ‘Value’ field


Save your work

Once you finish editing, it’s time to save your work by pressing “Save” on the upper-right side of the screen.


Sending an email to open a ticket

Now that the flow is finished, you can test your flow by sending an email to the assigned user.

See created tickets via email

Important: to have an access on created tickets via email , you should be a member of ‘HelpDeskEmails‘ group (you can find it here https://{your company name}.sharepoint.com/sites/{site name}/_layouts/15/groups.aspx).

In the system header, click on email icon to show created tickets via email.

Done, see all tickets created via email.

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