Can Helpdesk help me organize the support for my external customers?
Yes, external users can raise new tickets. The system will notify external customers about their ticket status via email.
Does SteadyPoint Helpdesk support surveys?
You can build your surveys through Microsoft forms and embedded survey link in the customer notifications
How can I install a trial?
Start your 30-day free trial with SteadyPoint Helpdesk through Microsoft store. Click here to install
Who are agents in SteadyPoint helpdesk?
“Helpdesk agents” are people who “handle” tickets. By “handling” we mean responding to customers, closing tickets, changing ticket details, moving tickets from one category to another, adding tags, etc.
How can I setup SLA?
Click here for more information about SLA
When was SteadyPoint Helpdesk Office 365 established?
SteadyPoint Helpdesk Office 365 was established in 2018
Is trial version free?
Yes, you will not be charged for the 30-day trial period. Start your 30-day trial with SteadyPoint Helpdesk now.
Who are customers in SteadyPoint Helpdesk?
Customers are users that raise new issues or tickets and follow up on their status
What is the Request Type Admin?
Request Type Admin (SharePoint group) has full access on tickets that are raised under a specific request type. For example, IT Managers. They will be able to edit and reassign all tickets under this request type
How often do you update SteadyPoint’s Help desk?
Click here to read more about SteadyPoint’s history of system updates