What office 365 plan do I need to use Helpdesk? What office 365 plan do I need to use Helpdesk?Any plan that includes the SharePoint service. For Enterprise plans: E1, E3, or E5. For Small Business: Business Premium or Business Essentials. For Education plans: A1, A3 or A5.
Who counts as a Helpdesk user? Who counts as a Helpdesk user?Every user with Office 365 license that includes SharePoint
Is Helpdesk a solution built for internal or external organization use? Is Helpdesk a solution built for internal or external organization use?Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.
What is a Helpdesk External User? What is a Helpdesk External User?It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
How does external user licensing work? How does external user licensing work?It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.
Can I try Helpdesk before buying? Can I try Helpdesk before buying?You sure can! you can download a 30 day trial version of Helpdesk for free by clicking this link here.