Is Helpdesk a solution built for internal or external organization use?
Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.
Where are you located?
Delaware, USA
What happens if I cancel my helpdesk product subscription?
You will lose access to SteadyPoint’s Help desk platform until you renew your subscription.
How to get system latest updates?
Click here to know how to get system latest updates
What is a Helpdesk External User?
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
Does your system support external users?
Yes, they can create tickets via email and the system will keep them informed about any changes or updates on their tickets.
What plan is recommended for small teams?
We recommend our Basic plan for small teams.
Does your system support change management?
Yes, you can configure your changes through our Workflow builder, Triggers and Activities
How does external user licensing work?
It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.
Do you support one time purchase (perpetual) or subscription based?
We currently only support annual subscription-based purchases. Please find our pricings here