Helpdesk FAQ

Our features are made for SMEs to take their Office Experience to the next level We offer Customizable forms, Customizable workflows & SLA, Knowledge base, Triggers, MS Teams integration, Create ticket via email, Reporting, Tasks Management and many more You can … Read more!

Form Builder is used to capture information from your employees Workflow Builder is a visual tool that allows you to automate routine functions by creating custom workflows. In just a few minutes, you can have a seamless way to: Standardize how … Read more!

Yes, external users can raise new tickets. The system will notify external customers about their ticket status via email.

You can build your surveys through Microsoft forms and embedded survey link in the customer notifications

Start your 30-day free trial with SteadyPoint Helpdesk through Microsoft store. Click here to install

“Helpdesk agents” are people who “handle” tickets. By “handling” we mean responding to customers, closing tickets, changing ticket details, moving tickets from one category to another, adding tags, etc.

Click here for more information about SLA

SteadyPoint Helpdesk Office 365 was established in 2018

Yes, you will not be charged for the 30-day trial period. Start your 30-day trial with SteadyPoint Helpdesk now.

Customers are users that raise new issues or tickets and follow up on their status