Does SteadyPoint helpdesk support creating tickets/issues via email?
Yes, through external and internal users. Click here for more information about supporting tickets/issues via email
Do you have a special discount for non-profit?
We welcome applications from organizations that hold a valid charitable status with either the IRS (in the United States), HMRC (in the UK) or a local tax service/charity commission. We require your tax ID number or registered charity number in … Read more!
What happens if I miss payment for my SteadyPoint Helpdesk subscription?
Your subscription will automatically be cancelled if you don’t manually renew it by getting in contact with our team on sales@steadypoint.net
Do I need Power Automate?
Power Automate is not a necessary tool. However, if you plan to use Triggers, Creating ticket via email, and SLA then Power Automate is required Requires Power Automate Per-user-plan license for 1 user only (This is the user who will … Read more!
Is Helpdesk a solution built for internal or external organization use?
Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.
Where are you located?
Delaware, USA
What happens if I cancel my helpdesk product subscription?
You will lose access to SteadyPoint’s Help desk platform until you renew your subscription.
How to get system latest updates?
Click here to know how to get system latest updates
What is a Helpdesk External User?
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
Does your system support external users?
Yes, they can create tickets via email and the system will keep them informed about any changes or updates on their tickets.