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- Helpdesk FAQ
- What is the difference between Form Builder, Workflow Builder, and Triggers?
- Form Builder is used to capture information from your employees
- Workflow Builder is a visual tool that allows you to automate routine functions by creating custom workflows. In just a few minutes, you can have a seamless way to: Standardize how you collect requests from your team.
- Triggers is one of Helpdesk automation tools. It is a new layer of automation that helps connect the helpdesk system with external tools. For example, there is a trigger that notifies your clients about a new reply on the ticket.