SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
Getting Started with SteadyPoint Helpdesk – Helpdesk Portal
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!