Creating tickets through Email

Creating tickets through Email

Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
Routing in SteadyPoint Helpdesk

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Helpdesk Calendar

Helpdesk Calendar

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Auto-close

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
SteadyPoint Helpdesk Default Text

SteadyPoint Helpdesk Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!