Administrator Documentation

How to assign a ticket to an individual from a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department … Read more!

SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!

Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!

The ticket form includes; by default; a number of fields such as: Workspace, Request Type, Subject, Assignee, and more. Notwithstanding, users can customize their forms for each request type/ category/ subcategory by adding ticket user-defined fields. They can deploy any … Read more!

One of the main features of a superb ticketing system is that it helps you customize ticket views on your user interface in order to have a flexible system that better addresses the different needs of companies and individuals. Moreover, … Read more!

Link tickets to efficiently keep track of related tickets If you are a helpdesk user, then most probably you have experienced receiving an influx of related or repetitive requests and the tiring process of handling them one by one. With … Read more!

Enhance your service level with SteadyPoint’s Customer Portal SteadyPoint’s Customer Portal is a unique support site for company’s customers to easily create and track tickets. With SteadyPoint Helpdesk ticketing app, companies can seamlessly manage customer inquiries received through their customer … Read more!

How can technical teams manage product backlog and track issues? Horizons is a software development company that has different applications including a booking app called Book in a Click. As the app grows, managing feature requests and the ton of … Read more!