User Roles
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Location based routing
Location based routing Suppose company X (NewDesign) has different branches in different cities/countries. To allow the system to recognize this we implemented Location based routing. This allows your company to locate the closest Help Desk Team the end-user is raising … Read more!
Microsoft Teams Extension
Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Common Issues
Common Issues 1) When I create a ticket and enter my notes. I attempt to click on Post, but nothing happens. How do I fix this? This is not meant to be clickable. To add a note or a post, … Read more!
SteadyPoint Workflow Engine
SteadyPoint Workflow Engine SteadyPoint Helpdesk helps your organization automate business processes by creating workflows that are related to your operations, products, and services. Workflow streamlines daily operations by forming a stronger alignment between IT and the business, it keeps your work managed to … Read more!
Re-opening closed tickets
Re-opening closed tickets In some cases, a resolved issue could repeat itself. Re-opening closed tickets was introduced to avoid creating a new ticket involving the same issue. Instead, the workflow would start again through the same ticket that was raised … Read more!
How to assign a ticket to an individual from a team
How to assign a ticket to an individual from a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department … Read more!
Miscellaneous settings
Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!
SteadyPoint Helpdesk Escalation
SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
Assigning a ticket to a team
Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!