Task Delegation

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
Problem Catalog

Problem Catalog

SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
Form Templates

Form Templates

Templates allow you to customize your tickets beyond the default ticket information. Organizations can use it to reflect their ticket creating structure.
Helpdesk Common Installation Issues

Helpdesk Common Installation Issues

If you're having issues installing Helpdesk, why not visit this page? A run through all the common issues faced while installing the SteadyPoint Helpdesk trial.