Why be limited to the default template? Build all sorts of different ticket templates to fit your needs with O365 SteadyPoint Helpdesk Form Templates!
This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. 1- Go to Microsoft store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2- Get It Now 3- Sign in 4- … Read more!
Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize the form for each request type in terms of field and to have the flexibility … Read more!
The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!
Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
Learn how to integrate SteadyPoint Helpdesk and SteadyPoint Assets Management to get the most out of your SteadyPoint environment!
You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!