SteadyPoint HelpDesk

1) Editable Knowledge base information

After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created

2) Select your preferred Date Format

Choose the preferred date format and apply to the entire system

3) Select who can view activities & add activity permissions

You can now select who can add request activities

4) Saving tickets filter during the session

The filter that you specify in the Status Filter will not be deleted after leaving this page

5) Update Default selected statuses in tickets view

Every user can set their default statuses to be viewed

6) Setting the selected filters as default

Set the selected filters as default filters regardless of leaving the bowser

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