Are you prepared for SteadyPoint HelpDesk 188.8.131.52?
Arriving today with a brand new general settings menu, manual routing and a discussion board
You asked for it, and we’re delivering it! The Discussion Board replaces task comments and allows for better documentation and clearer communication
A brand new General Settings Menu
The brand new general settings menu, which ties SteadyPoint Assets Management (click here to learn more) with SteadyPoint HelpDesk, allowing you to change the auto-close period for verified tickets and select whether you want to use manual or automatic routing.
For the smaller teams among you. No need to rely on the routing algorithm any longer: By selecting manual routing from the brand new general settings menu you can assign ticket-handlers directly while creating a new ticket