FAQ – Series 1

We have had a lot of requests to do a “Q&A” type post. So, we have decided to constantly pick up to 5 questions we receive via email and publish our thoughts on each. Here we go!

Q1: Is there any data storage limit?

It depends on the user’s Office 365 selected plan. However, if you ever face a storage problem, you can purchase additional data storage from Microsoft.

Q2: Is there any attachment size limit?

The default Helpdesk attachment size limit is 5 MB. However, this can be managed from your Microsoft 365 admin center.

Q3: Do you have a mobile app?

SteadyPoint Helpdesk is a mobile responsive app and it is instantly accessible to users via the mobile browser.

Q4: Is it just one escalation or you can do multiple escalations?

Helpdesk includes several levels of escalations; you can fully customize it using the SLA module. An escalation generates a reminder notification to the assignee and copying their manager regarding the ticket assignment.

Q5: Can external users access Helpdesk and raise tickets?

Definitely yes! Add them as guests and give them the permission to contribute to the Helpdesk site.

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