Reminders

Reminders

You can create reminders in Helpdesk to alert ticket assignees of existing tasks. The system will send repetitive reminders to the assignee until there‚Äôs a response or the reminder CAP has been breached. Creating a Reminder Now there is a … Read more!
Reports

Reports

Reports offer a way to extract and present a specific subset of the information from a large database. Reports are preset to provide the user with graphically presented information regarding the tickets, performance, and resolution time. Report are categorized in 4 … Read more!
Categories and Sub Categories

Categories and Sub Categories

Categories and Sub Categories are a lower level or categorization from the Request Types. They offer more details and allow tickets to be more specific. The benefit of using them is to allow the user to drill down in the … Read more!
Routing in SteadyPoint Helpdesk

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the right person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
System Notifications

System Notifications

Notifications  help every team stay informed about the actions and activities performed in your workspaces. Types of Notifications Tasks: notification regarding tickets. Activities: notifications regarding assigned activities. View Task Notifications Navigate to the bell icon on the top right side of … Read more!
Task Delegation

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets) to be delegated from one individual to another. Delegation is commonly defined as the shifting of authority and responsibility for particular functions, tasks or decisions from one person to another.In the helpdesk system, you … Read more!
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Microsoft Teams Extension

Microsoft Teams Extension

Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Miscellaneous settings

Miscellaneous settings

Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!