Streamline Your Support Team’s Workload with Enhanced Ticket Filtering

Streamline Your Support Team’s Workload with Enhanced Ticket Filtering

Streamline Your Support Team’s Workload with Enhanced Ticket Filtering Support teams often grapple with the challenge of distributing tickets equitably among their agents. Without the right tools, it’s easy for some agents to be overwhelmed with too many tickets while … Read more!
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, Change, or Delete a Filter

Create, Change, or Delete a Filter

Create, Change, or Delete a Filter Permissions: System admin can create private and personal filters, while other members can create personal filters only. Now you have the flexibility to create custom filters of tickets to organize and display requests that are … Read more!
Activities: A-Z

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!