Integration with SteadyPoint Assets Management
Learn how to integrate SteadyPoint Helpdesk and SteadyPoint Assets Management to get the most out of your SteadyPoint environment!
User Roles
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Creating a new ticket
Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Why do I need a Helpdesk?
Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
SteadyPoint Helpdesk Default Text
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Installing the Helpdesk Trial
This guide walks you through the installation of the Helpdesk Trial
Task Delegation
SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
7 tips and tricks to get the most out of SteadyPoint Helpdesk
7 tips and tricks to get the most out of your Helpdesk experience, the SharePoint-based ticketing system. Take your experience to the next level with this guide
Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution
The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
Discussion Board
The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.