User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Creating a new ticket

Creating a new ticket

Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Why do I need a Helpdesk?

Why do I need a Helpdesk?

Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
SteadyPoint Helpdesk Default Text

SteadyPoint Helpdesk Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Task Delegation

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
Discussion Board

Discussion Board

The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.