Problem Catalog
SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution
The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
Should I Archive My Data? 4 reasons why your data needs to be put away ASAP
Learn the 4 reasons why archiving all your paper and digital files is the thing you need to be doing today.
Discussion Board
The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.
Helpdesk Common Installation Issues
If you're having issues installing Helpdesk, why not visit this page? A run through all the common issues faced while installing the SteadyPoint Helpdesk trial.
Form Templates
Templates allow you to customize your tickets beyond the default ticket information. Organizations can use it to reflect their ticket creating structure.
5 reasons why a Helpdesk solution can help you improve your internal and external communication process
Find out the 5 reasons why a helpdesk solution can help you improve your internal and external communications process.
Getting Started with SteadyPoint Helpdesk – Outside the portal
Learn how to get started with setting up Helpdesk and get ready to create tickets from outside the Helpdesk portal