Installing the Helpdesk Trial
This guide walks you through the installation of the Helpdesk Trial
Top 5 challenges of moving to office 365
In this article we have gathered the top 5 challenges that make people afraid of moving to cloud. Read on to find out what they are
Task Delegation
SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
7 tips and tricks to get the most out of SteadyPoint Helpdesk
7 tips and tricks to get the most out of your Helpdesk experience, the SharePoint-based ticketing system. Take your experience to the next level with this guide
SharePoint Hosting vs Provider Hosting
Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data
Problem Catalog
SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
Malaf Archive Troubleshooting
How to deal with some of the common issues you might run into with Malaf Archive
Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution
The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
Should I Archive My Data? 4 reasons why your data needs to be put away ASAP
Learn the 4 reasons why archiving all your paper and digital files is the thing you need to be doing today.
Discussion Board
The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.