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Blogs

Installing the Helpdesk Trial

Installing the Helpdesk Trial

This guide walks you through the installation of the Helpdesk Trial
helpdesk July 23, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Top 5 challenges of moving to office 365

Top 5 challenges of moving to office 365

In this article we have gathered the top 5 challenges that make people afraid of moving to cloud. Read on to find out what they are
cloud services, office 365 April 16, 2019 Office 365 BlogsSales@SteadyPoint.net
Task Delegation

Task Delegation

SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
delegation, helpdesk, task delegation July 11, 2019 Adminstrator DocumentationSales@SteadyPoint.net
7 tips and tricks to get the most out of SteadyPoint Helpdesk

7 tips and tricks to get the most out of SteadyPoint Helpdesk

7 tips and tricks to get the most out of your Helpdesk experience, the SharePoint-based ticketing system. Take your experience to the next level with this guide
helpdesk, problem tickets May 14, 2019 Helpdesk BlogsSales@SteadyPoint.net
SharePoint Hosting vs Provider Hosting

SharePoint Hosting vs Provider Hosting

Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data
helpdesk hosting, provider hosting, SharePoint Hosting July 11, 2019 Helpdesk BlogsSales@SteadyPoint.net
Problem Catalog

Problem Catalog

SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
problem catalog, problem categorization July 11, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Malaf Archive Troubleshooting

Malaf Archive Troubleshooting

How to deal with some of the common issues you might run into with Malaf Archive
Malaf Archiving August 27, 2019 Archiving BlogsSales@SteadyPoint.net
Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution

Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution

The 5 questions you should have on your checklist when you're shopping for a Helpdesk!
helpdesk, Checklist July 23, 2019 Helpdesk BlogsSales@SteadyPoint.net
Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

Learn the 4 reasons why archiving all your paper and digital files is the thing you need to be doing today.
archiving, compliance July 10, 2019 Archiving BlogsSales@SteadyPoint.net
Discussion Board

Discussion Board

The discussion board is designed with the intent of allowing a more free-flowing conversation on Helpdesk between collaborating team members.
discussion board, helpdesk July 11, 2019 End-user DocumentationSales@SteadyPoint.net
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