Introducing email communication for Helpdesk and a completely revamped ticket history tab!
Archiving vs backups, an age-old debate. This post highlights the difference between the two and provides you with the best solution that fits your particular needs.
Now supporting approval workflows, activities and much, much more!
Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
Our newest release featuring UI enhancements, screenshot support and much, much more!
You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!
Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud
Are you wondering why are so many businesses moving to Office 365? Continue reading if you want to find out why!
Featuring the new Discussion Board and manual routing, plus a general settings menu!
SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!