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Blogs

Reminders

Reminders

You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder cap has been breached. 1. Go to the settings menu on … Read more!
email notifications, email reminders, helpdesk reminders July 11, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Getting Started with Malaf Archive

Getting Started with Malaf Archive

Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud
archiving, Get Started August 22, 2019 Archiving BlogsSales@SteadyPoint.net
Creating tickets through Email

Creating tickets through Email

Learn how to set-up Microsoft Flow to start creating ticket on SteadyPoint Helpdesk through your email in the matter of minutes!
email tickets, Helpdesk emails, creating tickets through email July 16, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Should I move to office 365?

Should I move to office 365?

Are you wondering why are so many businesses moving to Office 365? Continue reading if you want to find out why!
microsoft sharepoint, office 365 March 26, 2018 Office 365 BlogsSales@SteadyPoint.net
SteadyPoint Helpdesk Update 1.0.0.5

SteadyPoint Helpdesk Update 1.0.0.5

Featuring the new Discussion Board and manual routing, plus a general settings menu!
discussion board, Manual Routing April 11, 2019 Release NotesSales@SteadyPoint.net
Routing in SteadyPoint Helpdesk

Routing in SteadyPoint Helpdesk

SteadyPoint Helpdesk features 2 different means for routing, or assigning, tickets to the correct person to handle them. One is automatic routing, which features 3 means of routing underneath it, the other is manual routing. Automatic Routing Direct Assignment Resource … Read more!
Team routing, Direct Assignment September 17, 2019 Adminstrator DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk Update 1.0.0.4

SteadyPoint Helpdesk Update 1.0.0.4

The same HelpDesk you know and love comes to you with a brand new look, an in-depth management hierarchy, plus stability and speed improvements!
bug fixes March 26, 2019 Release NotesSales@SteadyPoint.net
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Ticket life cycle, ticket workflow September 12, 2019 End-user DocumentationSales@SteadyPoint.net
Helpdesk Calendar

Helpdesk Calendar

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
calendar, helpdesk wiki, night shift, resources July 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
helpdesk, helpdesk users July 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
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