SteadyPoint Helpdesk Update 1.0.0.4
The same HelpDesk you know and love comes to you with a brand new look, an in-depth management hierarchy, plus stability and speed improvements!
Ticket Life Cycle
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Helpdesk Calendar
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
User Roles
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Creating a new ticket
Creating tickets in SteadyPoint Helpdesk has never been easier! See how to get started with Helpdesk right away, and create your problem tickets!
Auto-close
Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
Can Helpdesk help me organize the support for my internal departments?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees
Why do I need a Helpdesk?
Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
Getting Started with SteadyPoint Helpdesk – Helpdesk Portal
Learn how to get started with setting up Helpdesk and get ready to create tickets from within the Helpdesk portal.
What is Archiving and why is it important?
Read more about what archiving is, why your organization needs it today, and what the long term benefits in moving to it are.