Skip to main content
  • SteadyPoint News
    • Release Notes
  • Documentation
    • Adminstrator Documentation
    • End-user Documentation
  • Blogs
    • Helpdesk Blogs
    • Archiving Blogs
    • Office 365 Blogs
  • FAQ
  • Return to steadypoint.net
SteadyPoint Blog
  • SteadyPoint News
    • Release Notes
  • Documentation
    • Adminstrator Documentation
    • End-user Documentation
  • Blogs
    • Helpdesk Blogs
    • Archiving Blogs
    • Office 365 Blogs
  • FAQ
  • Return to steadypoint.net

Blogs

User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
helpdesk, helpdesk users July 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Auto-close

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
auto close tickets, helpdesk wiki July 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Can Helpdesk help me organize the support for my internal departments?

Can Helpdesk help me organize the support for my internal departments?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees
enterprise helpdesk September 3, 2019 End-user DocumentationSales@SteadyPoint.net
Getting Started with SteadyPoint Helpdesk – Helpdesk Portal

Getting Started with SteadyPoint Helpdesk – Helpdesk Portal

Learn how to get started with setting up Helpdesk and get ready to create tickets from within the Helpdesk portal.
internal users August 25, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Why do I need a Helpdesk?

Why do I need a Helpdesk?

Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
helpdesk, helpdesk communication, increased efficiency June 25, 2019 Helpdesk BlogsSales@SteadyPoint.net
6 Advantages of Choosing a Helpdesk in O365

6 Advantages of Choosing a Helpdesk in O365

check our top 8 advantages of using helpdesk in office 365
office 365, SharePoint Helpdesk September 24, 2018 Helpdesk BlogsSales@SteadyPoint.net
What is Archiving and why is it important?

What is Archiving and why is it important?

Read more about what archiving is, why your organization needs it today, and what the long term benefits in moving to it are.
archiving, data archiving March 15, 2018 Archiving BlogsSales@SteadyPoint.net
SteadyPoint Helpdesk Default Text

SteadyPoint Helpdesk Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
default text, helpdesk, on-boarding July 10, 2019 Adminstrator DocumentationSales@SteadyPoint.net
Escalations

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SLA, ticket escalations, verification time July 11, 2019 Adminstrator DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Intergration, rest API August 26, 2019 Adminstrator DocumentationSales@SteadyPoint.net
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Archives

  • January 2021
  • December 2020
  • November 2020
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • September 2018
  • March 2018

Join our mailing list!

To receive the latest news and curated content from us

© 2019 SteadyPoint, Inc