What is Archiving and why is it important?
Read more about what archiving is, why your organization needs it today, and what the long term benefits in moving to it are.
SteadyPoint Helpdesk Default Text
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk API Intergration
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Installing the Helpdesk Trial
This guide walks you through the installation of the Helpdesk Trial
7 tips and tricks to get the most out of SteadyPoint Helpdesk
7 tips and tricks to get the most out of your Helpdesk experience, the SharePoint-based ticketing system. Take your experience to the next level with this guide
Top 5 challenges of moving to office 365
In this article we have gathered the top 5 challenges that make people afraid of moving to cloud. Read on to find out what they are
Task Delegation
SteadyPoint Helpdesk allows for tasks (tickets and service requests) to be delegated from one individual to another. 1. Start by going to Settings on the left-hand side of your screen. 2. Under Users & Groups, click on Delegate Tasks. 3. … Read more!
Problem Catalog
SteadyPoint helpdesk supports three levels of categorization (problem catalog), optimized for SMEs organizations or an organization of any size: Area, type and sub-type.
SharePoint Hosting vs Provider Hosting
Interested in the difference as to where your data is hosted for Helpdesk? Read more about the difference between SharePoint hosted data vs Provider hosted data