User Roles
Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Auto-close
Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
Can Helpdesk help me organize the support for my internal departments?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support provided to your internal clients! And how to manually send out tasks to assignees
Getting Started with SteadyPoint Helpdesk – Helpdesk Portal
Learn how to get started with setting up Helpdesk and get ready to create tickets from within the Helpdesk portal.
Why do I need a Helpdesk?
Unsure if you need a Helpdesk? Looking to see if it provides the cure for your problem? Then read the 4 reasons why now is the time for you to get a Helpdesk!
6 Advantages of Choosing a Helpdesk in O365
check our top 8 advantages of using helpdesk in office 365
What is Archiving and why is it important?
Read more about what archiving is, why your organization needs it today, and what the long term benefits in moving to it are.
SteadyPoint Helpdesk Default Text
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
SteadyPoint Helpdesk API Intergration
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!