Release Notes 2/05/2022 – Helpdesk 22.214.171.124 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 126.96.36.199 Knowledge base Date Format Select who … Read more!
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, change, or delete a View Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are … Read more!
Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!
Now supporting even more UI languages, including Turkish, Russian, Portuguese, Danish and more!
Now supporting every UI language, ability to change email templates, a look-up row for ticket templates, and actual work reporting.
Introducing email communication for Helpdesk and a completely revamped ticket history tab!
Now supporting approval workflows, activities and much, much more!
Archiving vs backups, an age-old debate. This post highlights the difference between the two and provides you with the best solution that fits your particular needs.
Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud