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Adminstrator Documentation

  • Install helpdesk from Microsoft Store
  • Form Builder
  • Update SteadyPoint Helpdesk add-in
  • Microsoft Teams Extensions
  • Get system updates
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Archiving Blogs

  • Archiving vs Backups – What’s the difference, what’s best for me?
  • Getting Started with Malaf Archive
  • What is Archiving and why is it important?
  • Malaf Archive Troubleshooting
  • Should I Archive My Data? 4 reasons why your data needs to be put away ASAP
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End-user Documentation

  • Create, change, or delete a view of requests
  • How to use the activities log to organize your work
  • Activities: A-Z
  • Can Helpdesk help me organize my product line support?
  • Ticket Life Cycle
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Helpdesk Blogs

  • Why do I need a Helpdesk?
  • 6 Advantages of Choosing a Helpdesk in O365
  • 7 tips and tricks to get the most out of SteadyPoint Helpdesk
  • SharePoint Hosting vs Provider Hosting
  • Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution
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