Homepage

Adminstrator Documentation

• Auto-close
• Changing Helpdesk Emails
• Creating a Lookup Row in Custom Ticket Templates
• Creating tickets through Email
• Escalations

View all 24 articles

Archiving Blogs

• Archiving vs Backups – What’s the difference, what’s best for me?
• Getting Started with Malaf Archive
• What is Archiving and why is it important?
• Malaf Archive Troubleshooting
• Should I Archive My Data? 4 reasons why your data needs to be put away ASAP

View all 5 articles

End-user Documentation

• Activities: A-Z
• Can Helpdesk help me organize my product line support?
• Creating a new ticket
• Create, change, or delete a View
• How to use the activities log to organize your work

View all 7 articles

Helpdesk Blogs

• Why do I need a Helpdesk?
• 6 Advantages of Choosing a Helpdesk in O365
• 7 tips and tricks to get the most out of SteadyPoint Helpdesk
• SharePoint Hosting vs Provider Hosting
• Your Helpdesk Checklist – 5 questions to ask yourself before you start shopping for a new solution

View all 6 articles