What office 365 plan do I need to use Helpdesk?
Any plan that contains the SharePoint service. For example Enterprise plans: E1, E3, or E5. Small Business: Business Premium or Business Essentials. Education plans: A1, A3 or A5.
Do you have a free version?
No, we do not offer a free version. However, we do offer affordable prices and packages.
Do you have a special discount for non-profit?
We welcome applications from organizations that hold a valid charitable status with either the IRS (in the United States), HMRC (in the UK) or a local tax service/charity commission. We require your tax ID number or registered charity number in … Read more!
Where are you located?
Delaware, USA
Does your system support external users?
Yes, they can create tickets via email and the system will keep them informed about any changes or updates on their tickets.
Do you support one time purchase (perpetual) or subscription based?
We currently only support annual subscription-based purchases. Please find our pricings here
Do you support on-premises?
No, we don’t support on-premises
A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In
A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In As we’ve incorporated an Office 365 add-in, Helpdesk seamlessly integrates with various Microsoft products, including Power BI for reporting purposes. This tutorial provides a step-by-step guide on … Read more!
Is Helpdesk a solution built for internal or external organization use?
Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.