Form Builder is used to capture information from your employees Workflow Builder is a visual tool that allows you to automate routine functions by creating custom workflows. In just a few minutes, you can have a seamless way to: Standardize how … Read more!
“Helpdesk agents” are people who “handle” tickets. By “handling” we mean responding to customers, closing tickets, changing ticket details, moving tickets from one category to another, adding tags, etc.
The Premium plan offers an additional feature called Triggers. Whereas the Professional plan does not. Triggers will give you a wide range of options to automate your ticketing process and connect you with external tools
The system will prevent access to more than the licensed user limit you are subscribed with. You can add more users through contacting our team on sales@steadypoint.net