How do I cancel my subscription?
Your subscription with SteadyPoint will automatically be cancelled if you do not manually renew your subscription
Why should I choose the Premium plan over the Professional plan?
The Premium plan offers an additional feature called Triggers. Whereas the Professional plan does not. Triggers will give you a wide range of options to automate your ticketing process and connect you with external tools
Do academic institutions receive special pricing?
We welcome applications from educational institutes worldwide. Please contact our sales team for more information regarding your discount. Sales@steadypoint.net
Do you have a monthly subscription-based plan?
No, we currently only offer annual subscription-based plans. However, we have plans to change that in the near future. Click here for our Helpdesk pricing
How does pricing work?
Two things are considered with our pricing options: The number of users who will have access to log into the app Used modules that categorized under three plans: Basic (for small teams) Professional (for growing teams) Premium (for large teams) … Read more!
What happens if I exceed the licensed user limit?
The system will prevent access to more than the licensed user limit you are subscribed with. You can add more users through contacting our team on sales@steadypoint.net
How do I calculate my yearly price?
Calculate the number of users in your organization that will have access to raise tickets (customers) or handle ticket (agents). Click here to calculate your annual subscription-based fee
Can we arrange a call/meeting with your team?
Yes of course, we would love to arrange a meeting over Microsoft Teams to introduce you to our Helpdesk and answer any questions you may have If you are interested, please use the link below to schedule a meeting with … Read more!
Who counts as a Helpdesk user?
Any user that has access to log in to the SteadyPoint Helpdesk app (including agents and end users)
How can we upgrade our SteadyPoint Helpdesk plan?
You can upgrade your plan by contacting our team on sales@steadypoint.net