What is a Helpdesk External User?
It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.
Does your system support external users?
Yes, they can create tickets via email and the system will keep them informed about any changes or updates on their tickets.
What plan is recommended for small teams?
We recommend our Basic plan for small teams.
Does your system support change management?
Yes, you can configure your changes through our Workflow builder, Triggers and Activities
How does external user licensing work?
It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.
Do you support one time purchase (perpetual) or subscription based?
We currently only support annual subscription-based purchases. Please find our pricings here
How to configure ticket auto close?
Click here for more information about configuring ticket auto close.
How will I receive the license?
We do not provide a license key. However, we manage your licensing from our side
What payment options do you accept?
Yearly subscriptions are payable by credit card (MasterCard, Visa, or American Express) or Bank transfer.
Do you support on-premises?
No, we don’t support on-premises