Release Notes

Release Notes

Release Notes 8/07/2021 – Helpdesk 1.0.2.0  Renamed Types and Sub-Types  Field level permissions  Dynamic Workflow  Triggers  Action Items  Custom Notifications  – Add HTML code view to Notifications  Re-ordering Workspaces  Replacing the 2013 workflows with Power Automate  Customize the Workflow and Forms … Read more!
SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
SteadyPoint Workflow Engine

SteadyPoint Workflow Engine

SteadyPoint Workflow Engine SteadyPoint helpdesk helps your organization automate business processes by creating workflows that are related to your operations, products, and services.  Workflow streamlines daily operations by forming a stronger alignment between IT and the business, it keeps your work managed to … Read more!
Assigning a ticket to a team

Assigning a ticket to a team

Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!
Create a SharePoint Group

Create a SharePoint Group

Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!